Tuesday, September 25, 2012

Dancing with the Stars

"Always treat your employees exactly as you want them to treat your best customers." --- Stephen Covey

Business leaders who are afraid to offer incentives to those employees that go above and beyond with great customer service, taking up the slack for an absent employee, saving the company money with a creative idea, or closing a big sale are missing a wonderful opportunity to build a greater team. Some business leaders are hesitant to single out employees for fear of hurting the feelings of those not performing so superbly.

Here are four good points to keep in mind when it comes to rewarding great performance:

1.) Make a spectacle. Make it known to the entire organization about the employee receiving the award. The award doesn't have to be expensive, but should be something that makes the employee feel appreciated. Gift cards, trophies, time off, dinner for two, and anything else that is above his or her normal salary. Gather the team together give a presentation.

2.) Make it easy. You've hired a lot of different personalities with different work habits. They might not fit your mold or what you think an employee should look like, but if they are getting the job done leave them alone. In fact, make it easier for them to exercise their individuality and creativity. If an employee requests different working hours because she must pick up the kids from school, try to accommodate. If the employee works better in the later hours, rearrange his hours so that he can be more productive. Give a little and watch for big returns. Yes, you may have some take advantage of you, but if you've done your homework in the hiring process, they will be few and far between.

3.) Make it happen. It takes work to recognize excellence. It will require monitoring, motivating, and rewarding, but it is worth it. Some companies start a recognition program only to drop it a few months or a year down the road. Keep it going for the long haul. Your employees will appreciate your efforts and your company will be rewarded with greater productivity.

4.) Make a point. Recognizing employees shows the entire team that better service, quality productivity, and loyalty to the company mission is appreciated. Make your stars shine to others so that everyone knows it is possible. Develop enough stars and you will be dancing the sweet dance of success.

No comments:

web analytics tool